This section was created for those users of our site who, for any reason, have questions to which they could not find answers in other sections of our site. In order to simplify the search, we divided all frequently asked questions into sections. The list of sections is given below:
- Section one - Questions related to the product range and specifications;
- Section two - Questions related to the terms of cooperation with Catlister;
- Section three - Questions related to the order, delivery and payment of goods;
- Section Four - Questions related to the distributor's account;
- Section five - Issues related to complaints and product returns;
So let's move on to a detailed consideration of answers to frequently asked questions:
SECTION ONE
Questions related to product range and specifications
Where can I find prices for Catlister products?
Answer: Prices for Catlister products are only available to registered users on our website. To view our prices, please register on our site. If you do not plan to create an account on our website but still wish to place an order, we invite you to contact us via email at
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How do I determine which organic cat litter from Catlister will be the best?
Answer: All organic cat litters from Catlister perform their function excellently, but each has its unique feature! Organic cat litters are naturally endowed with higher absorbent and antimicrobial properties than most non-organic cat litters. To learn more about the features of each type of organic cat litter from Catlister, we suggest carefully reading the description of each product category by following this link. The most popular organic litters today are those made from wood or corn. Experiment, because the choice is up to your cat!
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How do I transition my cat from non-organic cat litter to Catlister organic cat litter?
Answer: STEP 1. Open a Catlister bag of organic cat litter and let your cat smell from the bag. STEP 2. Mix the Catlister litter 1:1 with the old litter and fill the clean litter box with the litter mix and give the cat time to get used to it. STEP 3. Repeat the procedure in the proportion of Catlister 2:1 old cat litter. STEP 4. During the next replacement of litter in the litter box, you can use only organic cat litter from Catlister.
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How much wooden cat litter should be sufficient for an adult cat in the litter box?
Answer: First of all, everything depends on the features and preferences of the cat, instead, there is a general practice that shows that a layer of 3-5 cm thick of a cat litter in the cat litter box will be enough for the needs of most cats. Watch your cat, from its behaviour it will be clear how you can adjust the amount of litter in the litter box.
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How long does one bag of organic wooden cat litter last on average for one adult cat?
Answer: Everything is very individual and strongly depends on the cat and the cuvette you use. Based on practice, on average, one adult cat needs 7-10 litres of organic wooden cat litter per month.
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Is it possible to use organic corn cat litter as a fertiliser for plants?
Answer: Yes, all our cat litters are totally organic and can be used as compost or as an organic fertiliser for most garden plants.
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How to understand that my cat needs organic cat litters?
Answer: If you do not care about your cat's health and the impact of artificial litter on the environment, you must transit your cat to organic cat litter. Switching your cat to organic cat litter will also increase your comfort, because organic cat litters absorb moisture several times better and hold the unpleasant smell of cat litter for much longer.
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How to dispose of used organic cat litter correctly?
Answer: It is very simple, there are several possible ways and each of them will be absolutely safe for the environment. 1) Compost the used cat litter and use it as fertiliser for some plants; 2) You can flush the used cat litter in the toilet in small portions (if this is not prohibited by the legislation of your country); 3) Dispose of used cat litter with organic waste.
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SECTION TWO
Questions related to the terms of cooperation with Catlister
Why should you start cooperation with Catlister?
Answer: Catlister is an environmentally responsible company that has only natural products in its assortment. We conduct an honest business and always try to find an individual approach to each of our clients. Feel the comfort of doing business with Catlister - Join and become part of a big idea!
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What does it take to start a business with Catlister?
Answer: Everything is very simple. To begin with, we recommend creating a distributor account on our website and waiting for its activation. After activating the account, you can already place your first order at the prices applicable for distributors. If you do not plan to create a distributor account on our website, but still want to cooperate, contact us via e-mail
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Is it possible to cooperate with Catlister without a legally registered company?
Answer: Catlister conducts a responsible and transparent business without violating the laws and rules of commercial activity. Orders from customers who do not have a legally registered company can be accepted (provided the minimum order is fulfilled). IMPORTANT: The final price of the order for a client without a legally registered company will be increased by 24% due to the VAT applicable in the territory of the Republic of Poland.
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What discounts are available for wholesale Catlister customers?
Answer: All our distributors have a special discount available only for registered users on our website.
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How to get exclusive rights to sell Catlister products in my region?
Answer: Catlister tries to create comfortable and profitable business conditions for each of its customers. Depending on the situation in your region, questions about exclusive rights to sell Catlister products are discussed individually. Send us your question about this at
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Does Catlister provide its distributors with its sales equipment and promotional materials?
Answer: Yes, Catlister is willing to provide its sales equipment or marketing related materials. There are many different options that should be discussed individually. Send us your question about this at
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SECTION THREE
The questions are related to the order, delivery and payment of the goods
What is the approximate weight and size of one pallet?
Answer: On average, the weight of one pallet should not exceed 800 kg.
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How many bags of cat litter can be packed on one pallet?
Answer: Given the maximum weight of one pallet (800 kg), about 200-300 bags can be placed on one Euro pallet.
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How does Catlister deliver the ordered product?
Answer: All orders are sent on a case-by-case basis via different courier services, such as: DHL, FedEx, Raben, Dutcher, Schenker. In the case of larger orders in which the number of pallets exceeds 5 pieces, we use a separate truck adapted to the need for transporting the order.
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Is it possible to change the address and delivery time of the goods?
Answer: Yes, it is possible. The delivery address can be changed before the product is shipped and after it has been shipped. But if the address will be changed after it is sent, the cost and delivery time may change significantly due to the change in the logistics of the courier. To avoid additional shipping charges and speed up the delivery time of your order, please make sure that the delivery address of your order is correct.
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Is there a minimum order restriction?
Answer: Yes. The minimum order is 220 bags (1 euro pallet) of any cat litter from our assortment.
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Is it possible to combine goods within the framework of one minimum order?
Answer: Yes, please send such an order to
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Is it possible to pay for the order after its delivery?
Answer: Yes, if we already have at least 5 realised orders on the terms of prepayment, then we are ready to offer you the terms of payment deferment for 30 days with 20% prepayment.
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Why do I have to pay for the product before it is shipped?
Answer: The 100% prepayment rule works for all NEW Catlister customers during. In this way, Catlister protects itself against cases when a new customer may not fulfil the obligation to pay for his order.
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Can the product be branded with the logo of my company?
Answer: Yes. If there is such a need, please send your question to us at
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What is the approximate delivery time of the product after ordering it?
Answer: The delivery time of your order depends on its size. The possible delivery time of your order cannot be less than 10 working days and not more than 30 working days. In the case of particularly large orders, the delivery time can be negotiated individually.
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How to edit or modify an existing order?
Answer: In order to change, edit or cancel an order, you must ask the sales department via e-mail
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When and how can I pay for the order I made?
Answer: If you are a new customer, you must pay the received proforma invoice within 5 working days. If you do not make payment within the specified period for new customers, your order may be cancelled. In other cases, the payment term can be negotiated and adapted to your individual needs.
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SECTION FOUR
The questions are related to the distributor account
What does registering an account on the Catlister website give me?
Answer: A registered user can see wholesale prices for goods, place an order and monitor the process of order fulfilment and delivery.
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I did not receive a message from the site about account registration, what can I do?
Answer:
a) It is possible that the message from our site was automatically filtered and transferred to the SPAM folder of your email box. First, check the SPAM folder and mark the automatic registration message as “NOT SPAM” and, importantly, move the message to the “Inbox” folder.
b) Check the correctness of the e-mail address provided during registration. If necessary, repeat the registration.
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Can I edit my account?
Answer: Yes, click on the name of your account (in the upper right corner of the website) and select View profile from the list. In the MY ACCOUNT section, you need to select Edit data (in the lower left corner of the website). After these steps, you will see a long list of data available for editing. After making the change, press the SAVE button.
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Can I delete the registered account?
Answer: Yes. In case of such a need, write to us a letter to
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Where can I view my orders and their status in my account?
Answer: Click on your account name (in the upper right corner of the website) and select My Orders in the list. Recent orders will be the first in the list. Click on Details on the selected order to see details. At the very bottom of the page, in the ORDER HISTORY section, you will find the status history.
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Is it possible to cooperate with Catlister without creating an account on the site?
Answer: Yes. In case you do not plan to create a distributor account on our website, send your order to
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SECTION FIVE
Questions related to complaints and product returns
Does Catlister accept complaints?
Answer: Yes, Catlister accepts complaints, if they occur. In order to consider a complaint, you need to describe what happened and send a photo as proof. If your complaint is considered positively, we will send you the advertised product free of charge within 30 work days.
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Is it possible to cancel an order that has been made but not delivered?
Answer: Yes. If you decide to cancel an order that has already been manufactured but not delivered for reasons beyond Catlister's control, in this case we reserve the right to withhold 20% of your payment to cover the cost of production and temporary storage of your product until it is sold.
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Is it possible to return the delivered product to the Catlister warehouse?
Answer: The product can be accepted at the Catlister warehouse, provided that its factory packaging on the pallet is intact. Attention: In the case of returning the goods for reasons beyond Catlister's control, the transport costs remain on the sender's side. In addition, Catlister reserves the right to withhold 20% of your payment for the product to cover the cost of production and temporary storage of your product until it is sold.
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When can I return the product?
Answer: The product can be returned within 14 days, provided that the factory packaging is intact, in the same quantity as on the original order. Attention: In the case of returning the goods for reasons beyond Catlister's control, the transport costs remain on the sender's side. In addition, Catlister reserves the right to withhold 20% of your payment for the product to cover the cost of production and temporary storage of your product until it is sold.
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Who bears the transport costs associated with returning the product?
Answer: If the return is related to a complaint, the shipping costs remain with Catlister. In the event that the need to return the goods does not depend on Catlister, the funds for the delivery of the goods remain on the side of the sender.
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In case you could not find the answer you need in the FAQ category, please send your question directly to us by email:
To learn more about cooperation terms, please visit BECOME A DISTRIBUTOR section.